Account, subscription, client, and international route issues are handled through the user panel. Tickets retain your description, follow-up details, and support history for continued assistance.
Choose the channel that matches your issue. No public email address or Telegram address is currently available on the public pages, so account and service issues should be submitted through a ticket first.
Best for account access, subscription status, plan changes, payment records, refund requests, client setup, and route connection issues. Submitting while signed in preserves the full conversation and lets you add screenshots, error messages, and reproduction steps.
Submit a ticketThe service facts do not include a public email address, so this page does not display unverified contact details. For subscription or account support, use the user panel ticket entry.
The service facts do not include a public Telegram address, so this page does not provide unofficial accounts or forwarding links. Submit a ticket in the user panel for order, account, or route issues.
Submit a ticket from the relevant account when login fails, the plan status is incorrect, traffic information looks unusual, or the remaining term after an upgrade needs checking. State which page showed the issue, what you already tried, and the status currently displayed.
If a Windows, macOS, iOS, Android, or Linux client cannot connect, include the platform, the client’s exact error message, what you did before and after the issue appeared, and the result after switching to another international route. Get client and subscription access through the user panel.
If connections to international websites, streaming services, or AI tools are unstable, include the target service, your current region, platform, and route types already tested in the ticket. Support can then suggest routes or troubleshooting steps for the situation.
Monthly subscription traffic resets each month on the activation date; when upgrading mid-cycle, the price difference is calculated against the remaining days. Traffic packages remain available until used and never expire. For payment records, plan upgrades, or 30-day no-questions-asked refunds, submit a ticket from the account associated with the relevant record.
No fixed response time has been published. After submission, the issue enters the ticket queue; complete account and order details can usually be checked directly, while connection failures and route-specific issues may require additional environment information.
Existing accounts can open the ticket page directly. If you have not started using the service, no email address is required; set a username and password to create an account.
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